Refund Policy

Every plan starts with a free trial. To start it, our payment provider places a small card-verification charge (currently $1 or ₦1,500, depending on your billing currency) to confirm your payment method. This charge is refunded automatically right after verification — the net cost of starting a trial is zero. Depending on your bank, the refund typically appears within 5–10 business days.

When the trial period ends, the payment method you verified is charged the price of the plan you selected, and your subscription begins. Cancel any time before the trial ends and you will not be charged.

Subscriptions are billed in advance on a recurring basis — monthly or yearly, per the plan and interval you chose — and renew automatically at the end of each billing period until cancelled. Prices for each plan are shown on the pricing page before you subscribe, and the exact amount is shown again at checkout.

You can cancel at any time from the Billing page inside the app, or by emailing [email protected]. When you cancel:

• Your plan stays active until the end of the billing period you have already paid for — you keep full access until then.
• You will not be charged again after cancellation takes effect.
• Cancelling during a free trial means you are never charged.

We issue refunds in the following cases:

• Duplicate or erroneous charges. If you were charged twice, charged the wrong amount, or charged after a completed cancellation, we refund the difference in full.
• Unused accidental renewals. If a subscription renewed and you contact us within 7 days of the renewal charge without having materially used the Service in the new period, we will refund that renewal.
• Extended service failure. If a verified fault on our side prevents you from using the core Service for a significant, extended period, we will issue a fair pro-rated refund or account credit for the affected time.

Except as described above (or where required by applicable law), payments are non-refundable and we do not provide refunds or credits for partially used billing periods, downgrades, or features you did not use. We may, at our discretion, offer a refund or credit in other situations — reviewed case by case.

Email [email protected] from the address on your Kreatormesh account with the date and amount of the charge and a short description of the issue. We respond to refund requests within 5 business days.

Approved refunds are returned to the original payment method. Depending on your bank or card issuer, funds typically appear within 5–10 business days of the refund being issued.

If you believe a charge is incorrect, please contact us first — most billing issues are resolved within a couple of days, which is faster than a bank dispute. Filing a chargeback on a legitimate charge without contacting us may result in suspension of your account while the dispute is investigated.

We may update this Refund Policy from time to time. When we make material changes we will update the “Last updated” date above and, where appropriate, notify you in the Service. Changes apply to charges made after the change takes effect.

Questions about billing, cancellations, or refunds: [email protected].